Kiln

https://inst.fogbugz.com/default.asp?W387 tells about Kiln, the repository for the Word Docs. John wrote it. there may be places to update the procedure.
Details of transferring documents to kiln
https://inst.fogbugz.com/default.asp?W412 this tells where to get the Word Docs
https://inst.fogbugz.com/default.asp?W362 this tells all the things you need to know for constructing a word doc. It tells how to add a new document, which is what is needed for a new FAQ.
use kiln command window
run setPath.bat

  path=%path%;C:\Program Files (x86)\Instantiations\tortisehg
  cd vastdocs
  hg incoming
  hg pull
  pause
  hg update
  pause
  hg status

run hg incoming, pull, merge, update if necessary (follow prompts)
remember to update relevant .xml files (tocsg.xml) too even if to just add comments
add new files from explorer right click menu
put Case 12345 on commit *
to clone a repository, do C:\aVast\Kiln>hg clone https://inst.kilnhg.com/Code/vastdocs/Group/vastdocs vastdocs where vastdocs does not exist
hg clone https://inst.kilnhg.com/Code/Dino-VM/vast-vm/devel vast-vm
user is dmacq@inst. pwd w'01
to pull from Windows on Linux, do 'hg pull http://Pyro:8000' after entering the vast-vm directory.
You can always view the state of things in Kiln at https://inst.kilnhg.com/
how to download individual files such as dinosunitonezip.zip.